Delivery and Returns

Delivery & Returns Policy

We use the courier service from An Post (Ireland's national postal service) to deliver within the Republic of Ireland, United Kingdom and Main Land Europe only.  An Post (anpost.ie) have a tracking system that allows for you to track your delivery.  Once your parcel leaves our shipping department, we will send you a tracking number and information on how to track your parcel.  Please check your SPAM/promotions folders as sometimes the email goes into those folders directly, as per your email provider. 

 

Cost of delivery

Free delivery to the anywhere in Rep. of Ireland on orders with a value of €20 or more.  On orders under €20 there will be an additional postage cost of €4.25.

United Kingdom postage cost of €7.90 (Up to 20kg).  We will contact you for the correct pricing if the order comes over 20kg in weight.  

Mainland Europe rates vary, please see table below.  Additional costs may be incurred on larger parcels which may be requested before shipment.

 

Delivery time

Delivery & Next day delivery: When orders are received before 3pm, we try to provide a next day delivery service (next working day Monday - Friday) to anywhere in Ireland.  99% of our orders are delivered next day.  

*For any reason we have a problem with having your product in stock, we will deliver your order in 2-5 working days from the day we receive your order.  We will notify you by email/phone if there is any delay.

Processing Times: Online orders will be processed Monday-Friday 9am-5pm 

Order Confirmation: We will confirm your order by email, and send you an email once the goods have left our warehouse. If you have any queries regarding your order, call us on 00353 1 6875016 Monday-Friday 9am-5pm or email us on info@petstop.ie  

Missed delivery: If you miss your delivery from the An Post Courier, a 'missed delivery' notification will be left at the postal address.  This notification allows you to collect your parcel at the local An Post collection office. Please check your tracking information online to find where your nearest collection office.  

*You can also arrange a redelivery with An Post by filling in your details via their website, https://managingmail.anpost.ie/redelivery/

 

Returns Policy

If you change your mind or are not happy with your purchases for whatever reason, you may return it to us.  We have return options... 

1. To arrange return:  To return unwanted product/s, simply visit An Post's returns website www.returnmyshopping.ie and fill in your information.  As soon as it is received by Petstop we will issue a refund of the total cost of returned product/s.  Cost of €3.95 applies.

2. Return instore: if items are purchased online you can replace or return them in any of our stores with the receipt of the online purchase.

Faulty goods - If the goods are faulty or damaged when you receive them, you must let us know by phone or email within 48 hours. We will then organise a return. 

 

International Shipping rates

Please note that cost below are a general guideline.   Some international costs may change and vary, due to size and weight of parcel.  If we find that the cost is dramatically different we will contact customer to request extra payment before shipping.  

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