Please check your SPAM/promotions folders as sometimes the email goes into those folders directly, as per your email provider.
Cost of delivery
- We offer FREE delivery to anywhere within the Rep. of Ireland and Northern Ireland on orders with a value of €20 or more. On orders under €20 there will be an additional postage cost of €5.25.
- United Kingdom - We cannot currently ship to mainland UK due to restrictions on commodity codes with our courier DPD.
- Europe (mainland) rates vary, please see table at the end of this page. Additional costs may be incurred on larger parcels which may be requested before shipment.
Orders for delivery: Online orders are processed Monday-Friday 7am-3pm and are collected by our courier at 3pm. Please note that deliveries are taking between 2-5 working days at the moment due to the current circumstances.
In-store 'Click & Collect': If the 'Click & Collect' option is selected, you will receive an email with your order confirmation and store details. A second email and SMS/Text message will be sent once your order is ready for collection. We will try our best to get your order ready for collection within 2 hours of receiving the order. Please note that we are an essential business and our stores are open and are following the government's guidelines. Click here for our opening hours.
*If for any reason we have a stock, size or colour issue with any of your products, we will notify you by email/phone if there is any delay.If you have any queries regarding your order, call us on (+353) 1 6875016 from Monday to Friday - 9am-4:30pm - or email us on firstname.lastname@example.org
Return with courier DPD
DPD Parcelshop: To return unwanted products, simply visit DPD's returns website https://dpd.ie/Returns#/ and fill in your information, print the information and drop it at your nearest DPD Parcelshop - there are over 600 in Ireland. As soon as it is received we will issue a refund of the total cost of returned product/s. Cost of return with DPD is €5.55
If items are purchased online you can replace or return them in any of our stores with the receipt of the online purchase.
Send it back to us directly:
You can also send it back to us by post/courier:Petstop Returns
Warehouse 4 & 5