Loyalty App Support

Petstop App Support

Welcome to the Petstop Loyalty app support page. This page is for customers using the Petstop mobile app and needing help with their account, orders, or technical issues.

Contact Petstop Support

If you are experiencing an issue with the Petstop app, please contact our support team:

When you contact us, please include:

  • The email address used with your Petstop account

  • Your device type and iOS version

  • A brief description of the issue and any error messages

Common App Issues

1. Trouble logging in

  • Check that you are using the correct email address and password.

  • Use the “Forgot password” option in the app to reset your password.

  • If you still cannot log in, contact us and let us know the email you used to register.

2. Orders and payments

  • Confirm that your internet connection is stable before placing an order.

  • If an order seems stuck or you are unsure whether payment went through, do not place a duplicate order; contact us with your order number, date, and approximate time.

  • For billing questions or refunds, our support team can review your order details and advise on next steps.

3. App crashes or performance issues

  • Restart the app and your device, then try again.

  • Ensure you are using the latest version of the Petstop app from the App Store.

  • If the problem continues, note what you were doing when the issue occurred (e.g. browsing, checkout, viewing a product) and send this information to our support team.

Managing Your Data & Privacy

We take pet owners’ privacy seriously and are committed to keeping your information safe.

  • You can request access to or deletion of your account data by emailing info@petstop.ie from the address linked to your account.

  • For updates to your marketing preferences, adjust your settings in the app (if available) or contact us and we will update them for you.

A link to your full Privacy Policy and Terms & Conditions should be placed here once live, for example:

Feedback and Feature Requests

We are always working to improve the Petstop app so you and your pets have the best possible experience.

  • To suggest a new feature or improvement, email info@petstop.ie with the subject line “App Feedback”.

  • Include screenshots where possible so we can better understand your suggestion.