Refund policy

RETURNS POLICY
If you change your mind or are not happy with your purchases, you may return it to us.  Unless faulty, all items being returned must be unused and in their original packaging. We have 4 return options.
  • Return via An Post  - Return My Shopping
  • Return via DPD – at a ParcelShop
  • Return via An Post  - self stamped
  • Return via Petstop Stores

Return via An Post  - Return My Shopping

  • Click on this link: An Post Click & Post. Please note this service is only available in the Republic of Ireland. 
  • Select Petstop.ie from the list of retailers. Select your reason for returning the item on the second drop down list. Type in your order number for reference (this is your order confirmation number e.g 301030). Select Continue.
  • Select your method of return. You can Bring your return to a drop-off location, or you can select a date for Home Collection.  Select Continue.
  • Fill in your details and tick the box if you accept the An Post terms & conditions.
  • Complete the transaction
  • Either bring your package to your local Post Office, or wait for your local An Post driver to collect your package.
  • Cost of the return is €4.95 to bring to a drop off location and €6.00 to book a collection from your address

    Return with courier DPD

    • DPD Parcelshop: To return unwanted products, simply visit DPD's returns website DPD Returns and fill in your information, print the information and drop it at your nearest DPD Parcelshop - there are over 600 in Ireland. As soon as it is received we will issue a refund of the total cost of returned product/s. Cost of return with DPD is €5.55

    Return in-store

    • If items are purchased online you can replace or return them in any of our stores with the receipt of the online purchase.

    Send it back to us directly:

    You can also send it back to us by post/courier:

    Petstop Returns
    Warehouse 4 & 5
    Belgree Industrial Park
    Kilbride
    Mulhuddart
    Dublin 15
    D15 A24W
    Ph: 01 687-5016

    *Faulty goods - If the goods are faulty or damaged when you receive them, you must let us know by phone or email within 48 hours. We will then organise an exchange or return immediately.


    REFUNDS
    Once the returning product/s have been received in perfect re-sellable condition, we will issue the refund back onto the original payment card/gateway (Stripe or PayPal). The payment will leave Petstop's account straight away, but depending on the bank/payment method, this can take up to 10 days for it to clear. This delay is totally at your bank's discretion.